Refund & Returns Policy

1. 30-Day Return Window

You have 30 calendar days from the date your tracking status shows “Delivered” to request a return or exchange.

2. Return Eligibility & Condition

• Trading card hobby boxes, booster packs, and tins must be in their original, sealed, and untampered factory shrink-wrap.
• Items must include all original packaging and invoices.
• We cannot accept returns on opened booster packs or unsealed card items due to the collectible nature of the goods.

3. Return Shipping Costs & Restocking Fees

• Defective, Damaged, or Incorrect Items: If we made an error or the product arrived damaged, return shipping is 100% Free. We will email you a prepaid return shipping label.
• Customer Remorse / Change of Mind: The customer is responsible for the return shipping postage.
• Restocking Fee: $0.00 (We never charge a restocking fee).

4. Step-by-Step Return Process

1. Email our support team at contact@cartaaa.shop with your order number and photo of the sealed item.
2. Our team will issue an RMA (Return Merchandise Authorization) number and shipping instructions within 24 hours.
3. Mail the package to our verified returns facility:
   
   Returns Dept. – cartaaa.shop
   
   55 OCEAN LANE DRIVE, APT 2031
   
   KEY BISCAYNE, FL 33149, United States
4. Upon receipt and verification, your refund will be processed back to your original payment method (Credit card, Apple Pay, Google Pay) within 3 to 5 business days.

All references refer to https://cartaaa.shop.